If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt exchange, refund or credit. Customer Service: Tel: 714 557-2553 or 800 2CF-TOYS (800 223-8697) Fax: 714 557-2574 E-mail: info@cftoys.com Credit card acceptance: Visa / Mastercard / Discoverer / American Express Sales Tax: 7.75% charged on orders shipped to the state of California Shipping and Handling Information:
Exchanges and Returns:
CF TOYS.COM RETURN Shipping charges on returns or exchanges: Returns If you are returning merchandise for a refund, you are responsible for the shipping costs of returning it to us in the original package (please refer our detailed return policy). Electric and Gas SCOOTER RETURN POLICY C F Toys has sold a large number of gas and electric vehicles, and overall these products meet or beat our customer's expectations. Generally gas and electric vehicles are reliable and not prone to defects. Obviously, complex machinery may break or become defective in time. It is important for you to know we will do whatever is necessary to insure complete satisfaction with your purchase now and in the future. Nothing is carved in stone. We are here to help and serve you. Repair of replacement: We will gladly arrange for repair, replacement or refund on any vehicle, if the unit is defective at the time of deliver: i.e. out of the box. The term "defective" means unable to run, take a charge or other defect that renders the unit nonfunctional. We ask you to give us the opportunity to resolve the problem before demanding a refund. In many instances a simple adjustment or minor repair will solve the problem. Call us at:(714) 557-2553. Refunds and Returns: We will not accept any electric or gas vehicle to be returned once the vehicle has been used. Once you, our customer removes the vehicle from the original packaging and put the wheels on the street, no refund will be made. Once you use the vehicle the importer is responsible for repairs or replacement under the importer warranty. If you wish to unpack the vehicle, inspect it and decide to return it, you may do so if the vehicle has not been used. The vehicle must be returned in the original container with all accessories, manuals and packing. You are responsible for the cost of shipping the vehicle to C F Toys and C F toys will access a 15% restocking fee. However, the personal of our company they will inspect and make the proper determination on the condition of the USED items received back for the appropriate refund. Delivery freight will not be refunded. You must call us for a return authorization number prior to making a return or the package will not be accepted. During the warranty period: In the event you encounter problems during the warranty time-period, C F TOYS offers ongoing support. This means, if you wish, we will contact the manufacturer on your behalf and insure that the unit is repaired to your satisfaction. After the warranty period and at any time after the sale, we will continue to assist you with any problem you may encounter. This means we will gladly call the manufacturer and inquire on the costs of repairs or replacement of parts and are always willing to offer assistance. C F TOYS does provide warranty service, we do offer repairs and we do sell parts. These services are provided by our technical warranty service center. The term "vehicle" means: electric and gas scooter. Exchanges If you are exchanging merchandise, you are responsible for the costs of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges. | ||||||||||||
Rating:
Comments: Awesome... fast great service. Article arrived within 1 week, great shape! Exactly as described. Will shop with them many times... Perfect for sending presents to the grandchildren. I feel very satisified having found a great vendor. Already planning Christmas purchases!
Comments: I thought the customer service was excellent. I emailed CFT with a problem and they were quick to respond. Shipping was so fast! And I love the fact that the shipping was free - that is what attracted me to the site. Thank you!
Comments: I selected my purchase from CF Toys because of the free shipping and the lowest price in comparison to other stores. Continue to provide free shipping!
Comments: Easy site to order from. Excellent feedback from the Merchant. Shipping time was excellent and the free shipping was certainly appreciated. Good Job.
Comments: I cannot praise this company enough. Excellent packing, shipping (free) and quality of merchandise. If only all internet shopping could be such a pleasant experience. I and my grandchildren can't wait to place our next order.Don't hesitate for a moment to order. You will be pleasantly surprised.
Comments: Fast, friendly service! CF Toys was out of the product I ordered. They personally called me and asked me if a similar substitution would be okay and it was. The product I received was even better than the one I ordered and I got it for the same price. CF Toys is a great place to shop online especially with the free shipping. I would shop there again. Thank you!
Comments: THANK YOU SO MUCH! I CAN`T BELIEVE MY ORDER ARRIVED SO QUICKLY. I WAS JUST SHOOTING FOR CHRISTMAS AND WITHIN A WEEK OF ORDERING, HERE IT IS. I CAN`T TELL YOU HOW IMPRESSED I AM. AND I`M ALSO "VERY" IMPRESSED WITH THE ITEMS I ORDERED. THEY ARE "TOP QUALITY". THERE`S NO DOUBT I`LL BE DEALING WITH YOUR COMPANY AGAIN. THANK`S, L.S. LITITZ,PA.
Comments: This company went way above and beyond to ship a product to me at an APO address. They really helped make our upcoming holiday special. Thanks!
info@cftoys.com
* Please note that we do not ship to Post Office boxes and shipping is free with in the Continental United States only otherwise for product under 10 pound it will only coast you 10.00 under twenty-five pound will coast you $15.00 over twenty-five we will email you for a price.
Shipping OUT SIDE the United State excluding Canada.